terms and conditions
1. Hotel may not allow local residents to check-in as guests . This is strictly subject to the Hotel Policies and Cruise N Lake will not be responsible for such check-in denials.
2. Hotel reserves the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in. Cruise N Lake will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances.
3. Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself.
4. The hotel pictures/information on the website, including amenities and facilities are provided by the hotel. This information is for reference only. For any discrepancy that exists between the website pictures and actual settings, Cruise N Lake is not liable and responsible.
5. It is mandatory for you to show the auto generated mail with payment information which will be send after the successful payment details immediately to the hotel in order for the booking to be confirmed by the hotel.
6. The booking is not confirmed until the auto generated mail with payment information is sent to the hotel.
7. The credit card details will not be stored by Cruise N Lake due to security resons.
8. Prior to the auto generated mail being sent to the hotel by Cruise N Lake, your booking is only provisional and hotel has no obligation to reserve a room for you.
9. The hotel shall confirm your booking post authorising and verifying the Payment details.
10. The hotel may deny your booking if it is not able to authenticate and verify the Payment details as per its terms and conditions.
11. The primary guest must be at least 18 years old to be able to check into the hotel.
12. Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy & seasonality.
13. Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
14. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.
15. Hotel may charge a mandatory meal surcharge on festive periods e.g. Christmas/ New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
16. Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel.
17. Time Zone applicable for content displayed on the website shall be Indian Standard Time for all purposes unless explicitly mentioned otherwise.
Cruise N Lake reserves the right to:
a. discontinue or extend the Cashback period without assigning any reasons whatsoever;
b. change/ amend / add /delete/ modify terms and conditions of this Cashback without assigning any reasons whatsoever. Customers acknowledge that they will not be personally advised of any such change/ amendment / addition /deletion/ modification. Customers are advised to check for any such change/ amendment / addition /deletion/ modification regularly. Customers hereby unconditionally agree to all such changes/ amendments/ additions/ deletions/ modifications.>
c. All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the Cashback shall be borne solely by the Customer and Cruise N Lake shall not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues and charges.
d. Customers are requested to be accustomed, satisfy and agree to with these terms and conditions of the Cashback before participating in or making any purchase in relation to this Cashback. Participation in the Cashback is discretion of Customer.
e. Customers are not being charged extra for participating in the Cashback.
f. Liability of Cruise N Lake shall be limited to the extent of the cash back to which Customer is entitled as per terms and conditions.
g. Decision of Cruise N Lake in respect of Cashback, benefits or any matters related thereto shall be final and binding and no correspondence will be entertained in this behalf.
h. By participating in this Scheme, Customers agree to be bound by these terms and conditions and waive any right to claim ambiguity in these terms & conditions. Cruise N Lake does not provide any warranties with regard to the quality or fitness for any purpose of the Hotel available under the Cashback. Customers agree to release, discharge, indemnify and hold harmless Cruise N Lake, and its directors, officers, employees and agents, from and against any claims, damages or liability due to any injuries or losses to any person (including death) or property of any kind resulting in whole or in part, directly or indirectly, from acceptance, use, or loss of any Cashback related benefit/hotel booking, or participation in any Cashback-related activity or participation herein.
All other standard terms and conditions applicable are listed on homestaykumarakom.in.